We can help!
COVID-19 has been an unprecedented experience for most business owners. Almost no one expected at the beginning of the year that we would have to shut our doors and go virtual for three to four months. For some of us, this was an easier prospect than for others.
Those who already had a strong online presence were hurt far less than those whose services require person-to-person interaction. As we try to recover, we must admit that the pandemic has not been beaten yet. Unlike in a movie, there was no press conference announcing a cure and no all-clear announcement. We have to adapt to a new normal.
Going forward, businesses will have to plan for the ebb and flow of the COVID-19 rates in our community the way we do for other natural disasters and events that are beyond our control.
Do you have a plan for reassuring customers that their safety is your top priority? How can you communicate this? When a customer walks through your door and is greeted by a cheerful, but mask-covered smile, it tells them that you care enough to put their safety over your comfort.
When you allow for social distancing either by providing online ordering options or by reducing the capacity of your building, it tells your customers that you put their safety over profits.
When you have a Certified: SERVPRO Cleaned sticker on your door, it shows your customers that you didn’t hire just any cleaning service, but that you cared enough to have a professional bioremediation consultation and the date that the cleaning was performed.
These small steps can keep your customers loyal through whatever may come over the next several months as we deal with our new normal.
Some helpful tips!
Have you ever wondered what should you do after you have suffered a fire or water loss? Here are a few do's and don'ts for Fire and water damages.
In case of a Fire damage:
- Do limit your movement in the property.
- Do keep your hands clean.
- Do change the HVAC filters if possible.
- Don't attempt to wash any walls or painted surfaces without consulting a professional.
- Don't attempt to shampoo carpets or upholstered furniture.
- Don't consume any food or beverages that may have been stored near heat or fire.
In case of a water Damage:
- Do shut off the source of water if possible.
- Do remove and prop up wet upholstered cushions for drying.
- Do wipe excess water from wood furniture.
- Don't enter rooms with standing water where electrical shock hazards may exist.
- Don't use TVs or other appliances while standing on wet carpets or floor. Especially not on wet concrete floors!
- Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.
Just a few tips from your local SERVPRO! Here to help make it "like it never even happened."
Are you covered?
If your home fell victim to a major disaster tomorrow, would your insurance cover the damages? Homeowners insurance may help cover certain causes of storm damage, including wind, hail and lightning. However, damage caused by flood and catastrophic storms are typically not covered by a standard homeowners insurance policy. It's important to read your policy to learn what types of storm damage may or may not be covered.
When purchasing a new home policy it's important to consider the geographic location, weather patterns and flood risk assesments of the area your property is located in. You might perceive additional coverage as an unnecessary cost, but consider the cost to rebuild or repair out of pocket. SERVPRO bases its pricing off national average or market rates, you’ll be thankful you spent the extra funds on these types of coverages rather than having to pay out of pocket. Take the time now to make sure you are prepared for what ever may happen, instead of finding out your not covered in the middle of a disaster.