Recent Posts

Water in a Restaurant? We got you covered!

7/27/2020 (Permalink)

Owning a restaurant can be a very rewarding experience, but also filled with many obstacles. With multiple sinks, toilets, and a dish washing machine, as well as natural weather occurrences, the potential for water damage within your business is high.  Water or flood damage in your restaurant can cripple your business and make it unsafe for you to continue standard operations until specific safeguards are in place. Contamination threats, such as bacteria or mold, that can arise from standing water, could close your doors immediately.  To protect your restaurant and keep business flowing after a water damage, call the professionals at SERVPRO of Richland County. We have water restoration experts capable of addressing standing water and implementing drying solutions, as well as cleaning technicians and biohazard specialists if needed to ensure the safety of your restaurant.

Timely response to a water damage is essential in minimizing the disruption of business.  SERVPRO of Richland County offers 24-hour emergency water damage response, allowing us to address saturation and exposed materials quickly, and identify which areas are most prone to mold and microbial threats. We have a full line of potent antimicrobial products that can help to eliminate mold spores present on surfaces and protect them from potential colonization.

Removing any standing water in a timely fashion is necessary to not only protect the building your business operates in, but also your investment in the furniture, fixtures, and equipment in the restaurant.  From wooden legs of chairs and tables, to bases of booths, and carpets & upholstery, prolonged exposure to excessive moisture can warp and distort these structures to the point of requiring replacement.  SERVPRO of Richland County has industry leading drying and extraction equipment and to give your restaurant the immediate attention it needs.

Call SERVPRO of Richland County today at (803) 419-0470 for your Clean Up and Restoration needs, We’re Here to Help!

We can help!

7/27/2020 (Permalink)

COVID-19 has been an unprecedented experience for most business owners. Almost no one expected at the beginning of the year that we would have to shut our doors and go virtual for three to four months. For some of us, this was an easier prospect than for others. 

Those who already had a strong online presence were hurt far less than those whose services require person-to-person interaction. As we try to recover, we must admit that the pandemic has not been beaten yet. Unlike in a movie, there was no press conference announcing a cure and no all-clear announcement. We have to adapt to a new normal.

Going forward, businesses will have to plan for the ebb and flow of the COVID-19 rates in our community the way we do for other natural disasters and events that are beyond our control.

Do you have a plan for reassuring customers that their safety is your top priority? How can you communicate this? When a customer walks through your door and is greeted by a cheerful, but mask-covered smile, it tells them that you care enough to put their safety over your comfort.

When you allow for social distancing either by providing online ordering options or by reducing the capacity of your building, it tells your customers that you put their safety over profits.

When you have a Certified: SERVPRO Cleaned sticker on your door, it shows your customers that you didn’t hire just any cleaning service, but that you cared enough to have a professional bioremediation consultation and the date that the cleaning was performed. 

These small steps can keep your customers loyal through whatever may come over the next several months as we deal with our new normal.

We are Cleaning Experts

7/24/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Richland County, (803)419-0470]

What to do after the fire

7/24/2020 (Permalink)

Suffering fire damages at your home can be a very traumatic experience.  Along with the damages from the flames, your home may have soot residue, smoke odor, and water damages from firefighting efforts.  Many times, the hardest part of the experience is determining “What do I do now?” once the fire is out.  The U.S Fire Administration offers these “After the Fire” guidelines to help you through this tough time:

  • The top priority is keeping yourself, loved ones, and pets safe. The structure of your home may be unstable, or various hazards present due to the fire damages.  Always follow the instructions of the local authorities pertaining to safety in a fire damaged area.
  • Contact your insurance agent. Your insurance agent can help determine what your policy covers regarding cleaning and restoration.
  • Contact your mortgage company or landlord to report the fire.
  • Secure important documents. If undamaged, gather items such as Social Security Information, Birth Certificates, and Passports.  If these items have been damaged, you will need to formulate a plan for replacement.

In the unfortunate event that you experience a fire at your home in the Columbia area, SERVPRO of Richland County is Here to Help. Our professional team provides fire restoration services, soot clean up, smoke odor removal, and structural drying to help restore your home.  Give us a call at (803) 419-0470, We’re Faster to Any Size Disaster.

Has fire affected you?

7/15/2020 (Permalink)

No matter the size a fire can affect your entire home or business. Flames, heat, soot and smoke travel quickly. We always advise hiring a cleaning professional to examine and perform the work necessary following any fire.

Our SERVPRO of Richland County Fire team is certified by the IICRC in Fire Restoration. That means they understand how fire, smoke and soot residue travel, affect materials, and how they should be restored. Our team is careful to maneuver in a way that does not cause further damage to the home. Walking on contaminated areas can track soot residue into other rooms, creating additional cleaning that has to be done. You must also take precautions due to possible structure damage. Floors can become weakened and support beams brittle after a fire, your safety should be the #1 priority.  

The fire team at SERVPRO of Richland County is prepared to handle any fire job, the RIGHT way. We understand that being displaced by fire creates an immense amount of stress on homeowners as well as business owners, and we do our best to comfort, reassure and help them through the entire process. If you or someone you know has experienced a fire and is struggling to get back on their feet, please reach out to us, we’re connected with many organizations that help individuals get the assistance they need.

Why use SERVPRO of Richland!

7/15/2020 (Permalink)

If you’re in need of services that we provide it’s likely you’ve done your research on companies who also provide the same services in your area. When you’re not experiencing an emergency loss or cleanup, you have time to be selective. We encourage this type of due diligence from our customers! We want you to have more than just our word when we assure you that: we offer competitive pricing, our team of IICRC certified technicians will perform tasks correctly, and our knowledgeable office personnel will make the entire process simple for you by handling all matters with your insurance provider.

We strive to be the #1 Restoration and Cleanup company in the Nation! We achieve that by setting goals to achieve superior customer service, performance and results. Each morning our office meets to go over each customer’s file – where we are, what we’ve done, and what we’re going to do. This creates fluid communication between all divisions of our office.

Our phone lines are open 24/7, 365 days a year for whenever you may need us. We’d love to make your home or business “Like it never even happened.”

We are Cleaning Experts

7/14/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of Richland County, 803-419-0470]

Storm Season!

11/11/2019 (Permalink)

Even though we live a safe distance from the coast, there is a chance of a tropical storm or hurricane making its way to Columbia, SC. In the event that a powerful storm does make it to the Midlands of South Carolina, the last thing you want to think about is where you put that box of batteries or whether you have enough food for you and your family. The SERVPRO family recommends preparing for situations that might leave you without power, water and even shelter. To prep for any situation and the aftermath review these top tips:

  1. Put Together an Emergency Kit

Evacuation orders can be issued at any time - If you’re required or even voluntarily choose to leave your home in a hurry, you'll want some necessities handy. Keep the following supplies, recommended by FEMA, in a portable container in the area of your house where you'll take shelter:

  • Three days' worth of food (nonperishable)
  • Water (at least a gallon per family member)
  • Battery powered (or hand crank) flashlights and radio
  • Extra batteries
  • First aid kit
  • Whistle to signal for help
  • Trash bags and duct tape, along with a dust mask
  • Wrench or pliers to turn off utilities
  • Manual can opener for food
  • Regional maps
  • Cell phone with chargers, inverter, or solar charger
  • Moist towelettes and any personal sanitation or specific family needs, like pet supplies
  • Prescription medication along with some generics in case they’re needed

(For additional recommendations, be sure to check out ready.gov)

We also suggest having smaller versions of your kit stocked with a few necessities like walking shoes, snacks, and a flashlight at work. In general, you'll also need enough cash on hand for five days of basic needs (gas and food), but any amount of ready money will help if ATMs are down.

Once you have your supplies together, it pays to go through them at least once a year too, to weed out expired food and batteries.

  1. Make an Action Plan

When things get chaotic, you want to make sure that every family member knows what to do. We suggest designating two meeting places (one close by and one a little further away in your neighborhood) and hang a map with the spots marked near your emergency kit.

It also pays to have important contacts written down if the power goes out and there's nowhere to charge your cell phone. Make a mini contact list — ready.gov has templates you can print out — with important numbers that everyone can stow in their wallets. Leave a copy in your emergency kit, too. Establish a plan for checking in with relatives in case local lines get jammed. Text messages will often go through, even when phone lines are clogged.

  1. Prep Your Home

If the power goes out and you have time, unplug appliances and electronics and turn off air conditioners, whether you stay or go. This will prevent damage when the electricity surges back on. Leave one lamp on so you'll know when the power's back.

How you store food can also make a difference when it comes to salvaging items afterwards, according to the FSIS. If there's a chance of flooding, be sure to store dry goods in waterproof containers high enough that they will be safely out of the way of contaminated water.

Grouping food together in the freezer can help it stay colder longer in the case of a power outage. If you have advanced warning, freeze any items you don't need right away, like leftovers, milk, and fresh meat and poultry to keep them at a safe temperature longer and stock your freezer with as much ice as you can fit. Coolers stocked with ice can also be helpful if the power is out for more than four hours.

Though you'll want to minimize the amount you open and close your refrigerator door once the power goes out, FSIS recommends keeping an appliance thermometer in your fridge and freezer to help you determine if food is safe to eat. The refrigerator temperature should be lower than 40 degrees Fahrenheit and the freezer temperature should be below zero degrees Fahrenheit.

After the Emergency

Coming home after a major disaster can be daunting. Call SERVPRO of Richland County to help you in the event your home is affected. NEVER enter a home that has been struck by heavy debris or fallen trees.

Protecting yourself from Fire!

11/11/2019 (Permalink)

If your Columbia, SC business has experienced a fire it’s likely that you’re unsure how to proceed.  The two most important steps of restoring any building that has experienced fire damage, no matter how large or small the fire, are:

  • Protecting the property
  • Cleaning affected areas/materials

First – Call Your Insurance Agent

One of the first calls you should make (after 911 of course) should be to your insurance agent. They can help you determine if you should file a claim or pay out of pocket for the steps necessary to restore your business. If the fire was small, let’s say a break room kitchen fire or something similar, you very well could be better off not filing a claim against your insurance. Your agent may also recommend a restoration service they know and trust to help you with the cleanup process while protecting your property from further harm.

Second – Contact a Restoration Service

Soot and smoke are extremely difficult to clean without the proper knowledge and equipment to do so. We always recommend calling a professional fire restoration service to handle this. SERVPRO of Richland County offers board-up services to secure your property and keep unwanted guests and animals out. We also offer tarping services if damage has occurred to the roof. This prevents water from gaining access to the space and causing further damage.

If water was used to extinguish the fire you may also be facing water damage, this requires a restoration company also. If the water damage is left untreated, you’ll likely be facing issues with mold down the road.

Has your business suffered fire damage? Call SERVPRO of Richland County, the trusted leader in the restoration industry for fire damage restoration.

We Answer the phone ready to help

10/21/2019 (Permalink)

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Richland County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Richland County

SERVPRO of Richland specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.